We send all Jewellery in sealed bags, We accept returns of Jewellery that has not been custom made for you - So long as the bag is still sealed.
We do not accept returns of Signature Balm, Final sale items (Yard Sale), Made to Order items, other customised jewellery or any jewellery removed from sealed bags - Unless damaged in transit, or otherwise incorrect.
If your jewellery has been damaged in transit or if we have sent you an incorrect item, an item that is the incorrect size or has been made outside of our standard sizing allowance (usually +/- 0.2mm to 0.5mm) we will replace, rework, repair free of charge or refund at our discretion.
If you have changed your mind on all or part of your order and wish to return items, you may do so if the items to be returned are intact in their sealed bags. opened items cannot be returned for hygiene reasons. please contact us within 14 calendar days of receipt of your order to arrange this. We can either refund you via the same method of payment or credit on your account.
You may request to cancel your order prior to it shipping - If you order is made to order and finished, we cannot accept a cancellation in most circumstances, if you wish to cancel please do not delay in contacting us.
Please email us to confirm your return and make proper shipping arrangements before returning your order.
For EU residents, please use the dedicated EU Withdrawal Form or email us at support@southshoreadornments.com to notify us of your request.
You will be responsible for paying for your own shipping costs for returning your order. Please only use your county's mail carrier, not a courier such as Fedex as our returns address cannot accept them. We strongly recommend using a tracked postage service.
If you think your order is lost in transit please let us know. We do not begin to treat orders as lost until 38 days after shipping. If you do not contact us within a reasonable time frame we will not offer a replacement or refund.
